University success starts with well-being: BALANCY your emotional support network at Canvas

University is an incredible time of growth but let's be honest, it's not always a bed of roses. Moving to a new city, facing the first weeks of exams, missing family or simply feeling the weight of new responsibilities can create moments of stress or loneliness.

At Canvas World, we know that for you to be at your best in the classroom, you first need to feel good about yourself. That's why our concept of accommodation goes far beyond offering you a modern room or a great location. We want to be your safety net. Our philosophy includes offering you an experience where everything is covered for your peace of mind, mental health takes centre stage.

Your well-being can’t wait: Introduction to BALANCY.

Sometimes, when we feel overwhelmed, the hardest thing is to know where to turn or to find the time to ask for help. That’s why we’ve integrated a tool into our ecosystem designed to be with you 24/7, completely private and free of charge: the BALANCY service.

The helpwhereyouare.com platform gives all Canvas residents immediate access to first class professional support. Whether it's an anxiety problem before an exam, a personal situation you don't know how to handle or simply because you need to talk to someone who’ll listen objectively, BALANCY is there for you. You can also download the app directly via the links below: Apple Store Balancy Play Store Balancy

What you’ll find in BALANCY

Chatbot and self-assessments: interactive tools to better understand how you feel and track your emotional state in a simple way.

Multi-channel professional support: you can choose how to communicate according to your level of comfort: by direct message, phone call or video call.

Well-being content: tips, guides and resources to improve your resilience, time management and sleep hygiene.

To start using it, you just have to download the app or log onto the website and use our private access code (you’ll find it on the signage at your hall of residence). It's that simple and, of course, 100% confidential.

Emotional support as part of the all-inclusive package.

At Canvas we like to say that we offer you a worry-free environment. This is often associated with not having to pay separate electricity bills or forgetting about cleaning your room, but for us, all-inclusive also means including peace of mind.

Having access to a professional emotional support service (Workplace Options) shouldn’t be a costly extra or complicated to manage. It’s part of your stay with us. We want parents and students to know that by choosing Canvas, they’re choosing a place that takes emotional well-being seriously, integrating it naturally into the everyday life at the hall of residence.

A team always at your side.

While technology is a fantastic ally, we know that nothing replaces human contact. BALANCY digital support is complemented by the Canvas Team you’ll find at each of our bases.

24-hour service: our reception team not only handles keys or parcels. They’re trained to listen to you and help you channel any needs to the right resources.

Active community: as mentioned in our article on international student integration in January, loneliness is best fought in company. Our group activities are designed to create real bonds to support you when you’re down.

Healthy environments: from endorphin-releasing gyms to concentration-boosting study rooms, every corner of Canvas is designed to reduce stress.

How to contact us at any time.

We know that doubts or discomfort don’t understand schedules. So, in addition to the app/platform, you have several direct phone numbers at your disposal, where there will always be someone on the other end.

This service is free, confidential and available 365 days a year. Whether it is a one-off consultation or the need for a more in-depth follow-up, the best professionals are there for you.

The importance of normalising conversation

One of our goals at Canvas is to make talking about mental health as commonplace as talking about test scores. We want our residents to feel comfortable taking care of themselves.

The university years are the ideal time to learn how to manage emotions and build a solid foundation for your professional future. By offering you tools like BALANCY, we’re not only solving a current need, we’re helping you to acquire self-care skills that’ll stay with you forever.

Conclusion: we provide the infrastructure so you can shine

In short, at Canvas we understand that you’re much more than a student: you’re a person with hopes, challenges and, sometimes, fears. Our mission is to provide you with all the necessary infrastructure to make your time at the university a complete success. And, of course, that includes taking care of your mental health with the same professionalism with which we take care of our facilities.

If you want to know more about how we make your life easier, don't miss our details on what's included in the Canvas all-inclusive package.

Remember, at Canvas, your well-being is our top priority.