Frequently Asked Questions
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Living At Canvas
All your utility bills – water, electric, gas, internet, gym and use of all the social spaces – are included in the price. There are no hidden charges, what you see on your contract is what you pay (besides any damage to the room or fines you incur).
You are welcome to have guests through the daytime, and an overnight guest for a reasonable amount of nights. You'll need to get permission from management for an extended period. They will need to provide a form of ID to check in through your resident portal, and you will be responsible for them throughout their stay. Please note, you will also need written consent from management if your overnight guest is under 18 years of age.
We have CCTV in and around each property, an electronic key entry system for the main entrance, common areas, each flat and bedroom. There is also staff on site 24 hours a day, 7 days a week.
In the UK, students are exempt from paying council tax – you won’t need to pay this, but if the council do mistakenly bill you, you will need to provide details to prove that you are in full time education.
If you bring your own TV, or want to watch or record programmes as they are shown live (including on mobile phones, tablets or computers), you will need to apply and pay for a TV License. This also includes TV's provided by Canvas.
If you’re having any problems with your room, a shared living space, or one of the communal areas, you have two options. You can log the issue using the resident portal, providing details so our maintenance team can get this sorted for you as soon as possible. Alternatively, you can come down to your reception and talk to a member of staff so we can log it on your behalf.
Unfortunately, pets are not allowed in your room or any shared living spaces. This excludes Canvas City Club apartments, which are pet friendly. There’s a £50 monthly charge for cats and dogs, while smaller caged animals (like rabbits) can stay for free.
We want your university experience to be as positive as possible – if you are having any issues with flat mates, please let us know. We will do our best to help resolve any problems you might be having.
Each flat has its own lockable mailbox located in the lobby - your room keycard will also give you access to this. If any larger packages, or anything that requires a signature arrives for you, we’ll hold onto it and let you know via text or email so you can come and collect it. For security reasons, you will need to provide photo ID and give a signature to confirm collection. Post will not be given out to other residents on your behalf without written authorisation.
We are more than happy to accommodate groups as well as individuals. Let us know who you’re planning to live with, and we’ll do our best to accommodate you in the same flat.
Two people can share some of the bigger studios at our properties, which will add an additional £50 per week to the rent. Please contact us directly if this is something you’d like to organise. Please note, both inhabitants need to be full time students, studying at least 20 hours per week.
Making a Booking
We need details for a guarantor for every lease, even if you intend to pay in 1 instalment. This is because they will take responsibility for any unpaid arrears or damage during your tenancy period. Your guarantor will need be someone who is not in full time education, or living in student housing.
Your guarantor can be anyone not currently in full time education. They do not need to be a UK resident either. Most residents use a parent, guardian or family member. However, please note you can NOT act as your own guarantor.
As a minimum age requirement, all Canvas residents need to have be or have turned 18 during their tenancy with us. This is due to the legally binding tenancy agreement that each resident is required to sign before arrival. If this applies to you, please choose our under 18s application. We have no upper age limits on our accommodation, so long as the resident is in full time education for the duration of their stay.
Payments
If you pay in 1 instalment, your total amount payable will be 2% cheaper than if you chose to pay in 2 instalments. If you pay in 4 instalments, your total amount payable will be 2% more expensive than if you chose to pay in 2 instalments.
You can make a payment via bank transfer, which is our preferred method. Full details will be provided by the team. We may also accept credit or debit card payments online or over the phone (excluding American Express).
If you’re experiencing problems booking online, or would prefer to speak to the Canvas Bookings team directly, don’t hesitate to give us a call. You can contact us on +44207 197 9673 between 9:00am-5:30pm GMT, Monday through Saturday. We have English and Chinese speaking advisors ready to answer any questions you have, as well as taking card payments over the phone.
Moving in
All rooms come with a bed, desk and chair. Extras such as kettles, toasters and lamps are not provided.